Featured Article
Shouldn’t the Goal Be ‘Zero Work Orders’?
By: Guillermo Salazar • 17 April 2025
Why Multifamily Maintenance Is Designed to Stay Broken — and How Owners Can Finally Change the Game
Driving Centralization: A Practical Guide for Site Teams
By: Guillermo Salazar • 15 May 2025
How Site Teams Are Breaking the 1:100 Model and Building Smarter Operations with Centralized Maintenance
How Listening Leads to “Hell Yes”
By: Guillermo Salazar • 14 May 2025
How Propra Turns Listening into Loyalty: Al-Karim Khimji’s Formula for Earning 'Hell Yes' Without the Hard Sell
Getting to Hell Yes! with Joe Summers
By: Guillermo Salazar • 13 May 2025
From First Listen to Final Yes: How Joe Summers Turns Conversations into Conversions with a People-First Sales Philosophy
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From Intake to Impact: How Industry Leaders Are Rethinking Property Maintenance Intake
By: IrisCX • 09 May 2025
Discover how industry leaders are transforming property maintenance intake to improve efficiency, visibility, and resident satisfaction across portfolios.
Centralization, Speed, and Maintenance Maturity
By: Guillermo Salazar • 08 May 2025
Why centralizing maintenance isn’t just about speed—it's the foundation for operational maturity, reduced costs, and a resident experience that scales.
From Tanning Salons to Sales Transformation: Chelsea Kneeland on Getting to Hell Yes!
By: Guillermo Salazar • 08 May 2025
From Leasing Desk to Leadership Labs: How Chelsea Kneeland Built a Career on Curiosity, Connection, and Saying Less to Earn More